Q: How do I change the time and date for my phone system?
A: From the admin phone (usually extension 100)
1. Press the Feature key.
2. Dial 9#.
3. Enter the hour and minute via the dial pad. (24 hour format)
4. Press the Recall key to change the AM/PM setting.
5. Press the Hold key to change to the calendar setting.
6. Press the Feature key to end.
Q: How do I change the display name on my phone?
A: Dial Feature 25, then enter new name using keypad, press Feature to save. # will move cursor to the right, CONF will move cursor to the left. To be performed from the phone you are wanting to change. (Only works with system software revision 4000 or higher. Dialing Feature 3 will display your software revision)
Q: How do I setup or change an extension button on my phone?
A: Dial Feature + Redial, then press the button to be programmed. Enter "1", then the internal extension number to be used on that button. Press Feature to save.
Q: Why can I hear people on my speaker phone, but they cannot hear me?
A: Verify that your red MIC light is on. If not on, activate by pressing your MIC button (or Feature 1 if you don't have a MIC button)
Q: How do I forward all my phone calls to another internal extension?
A: Press Feature, dial 60, then dial extension to forward to, press Feature to save. (To cancel forwarding, dial Feature, 69, Feature)
Q: How do I forward all my phone calls to an outside number?
A: Dial Feature, dial 60, dial 9 plus the outside number to forward to, press Feature to save. (To cancel forwarding, dial Feature, 69, Feature)
(Note: This will only forward calls made to your specific extension number, not incoming calls made to your general business number.)
Q: Why does my phone not roll over to voicemail any more?
A: Call Forward for Busy/No Answer must be set. Dial Speaker 43, then the voicemail pilot code (usually 300). Press Speaker to save.
Q: Why is my phone not ringing when someone calls my extension?
A: Most likely your phone is in Do-Not-Disturb mode. Dial Feature 69 Feature to deactivate Do-Not-Disturb mode.
Q: How can I tell if our phones are in Night Mode?
A: When your system is in night mode, a solid black box will be located on all of your phone's displays to the left of the time and date. This box will disappear when the phones are put into day mode. (Feature 80 Feature will toggle the phones in and out of Night Mode)
Q: How do I change the main greeting for our auto-attendant?
A: Click here to see detailed instructions for administrating your company greetings.
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