Systems

• Elite IPK II
• IPS 2000

Applications

• Call Center
• VoIP
• Wireless / Cordless
• IVR
• Unified Messaging
• Paging
• Digital Signage

Phone Systems & Applications

NEC Elite IPK II

The Elite® IPK II is a versatile communication platform, supporting both traditional voice, and Voice over Internet Protocol (VoIP) on a single processor.

It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system. You have the freedom to adopt VoIP when and where it’s needed, so today’s technology investment is protected tomorrow.

• Web based interface for programming and admin functions
• Two cabinet configurations available, 2U Rack Mount or traditional Wall Mount
• The Elite IPK II easily expands to support growing businesses
• Easy migration from IPK, Elite 48, or Elite 192 systems

More Information

NEC NEAX 2000 IPS

The NEAX 2000 IPS functions as a standalone telephony system supporting both IP and traditional circuit switched connectivity.

It supports a maximum of 952 IP stations, 512 TDM stations and a combined total of 980 stations.

The NEAX 2000 IPS provides a rich set of both Key and PBX features and is positioned to provide a cost effective solution for the small to medium sized business or the enterprise network environment.

• Offers a total network solution of peer-to-peer IP CCIS, point-to-multipoint IP CCIS, or TDM-based CCIS.
• Modularity gives the system the ability to expand from minimum configuration to maximum capacity as needed

More Information

Call Center for IPK II

The Elite IPK II ACD’s architecture makes it easy to install, program and maintain. Additionally, the reporting package features an easy-to-use PC interface for compiling, analyzing and managing information.

Why shouldn’t you have the same ACD advantages large companies enjoy? With the Elite IPK II ACD, you can.

Deliver Intelligent Customer Service
Elite IPK II ACD routes calls based on:
• Longest idle
• Time of day
• Inbound line

This allows you to boost customer service and agent productivity.

You may set a special incoming line and only publish it to your most important customers in order to provide them with superior service. The ACD recognizes these callers as high priority and places them at the front of the queue for service.

The Elite IPK II ACD also automatically logs agents into selected groups based on the time of day. Based on agents’ work schedules, you can be sure they’re logged in and off at pre-selected times.

More Information

VoIP (Voice Over IP)

The need to reduce telecommunications service cost has led many communications managers to an interest in the capabilities of IP Telephony. Enterprises all over the globe are consuming more and more telecommunication services and yet demanding reduced costs in order to stay competitive.

Shifting traffic from the public switch telephone network (PSTN) onto a managed Internet can slash telecommunications service costs. Service charges include the local and long distance services for applications such as voice, fax and other media.

With NEC's IP station solution, you can converge your data and voice network without the fear of losing features/functions on either network and save costs by eliminating the phone only circuit.

More Information

Wireless & Cordless Solutions

Enabling staff members to be mobile provides numerous benefits for the organization. Productivity increases because employees are always available for immediate and direct communications while simultaneously being free to work away from their desks without fear of missing critical calls.

Customer service can be enhanced by shortening hold times for customers calling for mobile employees with customers no longer having to wait until the appropriate person can be located. In sales organizations, missed calls are missed opportunities, and enabling mobility increases the opportunities for success for each sales representative.

Through innovative engineering and design, NEC's Integrated Wireless Solution makes it possible for all of its PBX platforms to incorporate an in-building wireless system that is specifically scaled to customer needs.

More Information

Interactive Voice Response (IVR)

IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

NEC has proven experience in providing IVR solutions to business of all sizes.  How can IVR help you serve your customers better today?

Unified Messaging

The NEC systems are a feature-rich business communications' solution that empowers employees to streamline workloads and share information. With the addition of Unified Messaging, subscribers can manage inbound and outbound calls and messages on screen from any networked PC, including e-mails, with the intuitive and easy-to-use graphical user interface.

User Benefits

- Tightly integrated with your system platforms. This customized integration speeds calls to ultimate destinations faster than traditional voice mail systems.

- Organize and share information with messages being captured live and archived for future reference or forwarded to another mailbox.

- Unified messaging allows users to manage all of their messages from a single interface – any time and in any location, regardless of the type or origin of the message.

More Information

Paging

Connect a new or existing overhead paging system to any of NEC's phone systems.

In addition to paging through your desktop phone sets, easily communicate to warehouse areas, breakrooms, outside lots, and anywere else you need your voice to reach.

One way speakers are the most common, but two way speakers for announement and reply are available.

Digital Signage

Large digital signage has become commonplace throughout the world: airports, retail stores, schools, sports venues, manufacturing facilities and more—all delivering specific messages to target audiences. But how do these large digital signs—usually Liquid Crystal Displays (LCDs) or Plasma Panel Displays (PDPs)—get the content they are playing to their audience? In many cases a local DVD player does the job but often at considerable expense, especially when the messages need to change regularly or vary by site. Discs have to be created, shipped, delivered, installed and maintained while the system has to be monitored to assure that the messages are played at the proper time. In a large retail environment, for example, with many geographically dispersed locations, this distribution can be extremely costly.

To maximize the efficiency and flexibility of delivering digital signage content while minimizing the cost, NEC has developed the BlueFire® VC Digital Signage Controller. The BlueFire VC is an IP/Ethernet network addressable device that is collocated with the display signage.

Being LAN-connected enables the BlueFire VC with appropriate third party software to receive content, scheduling and other instructions from a single control site. Multiple display systems can be controlled and monitored from this central location. Each BlueFire VC has an 80 GB hard drive for storing multiple messages for playback according to schedule.

More Information